SOC Tier 2 - Qualcomm - Hyderabad, IN

SOC Tier 2 - Qualcomm - Hyderabad, IN

Job Overview
  • This role will be responsible for supporting 24x7 operations thus requires working night / weekend shifts on a rotational basis to support the business requirements of the organization
  • 4 to 8 experience working in a SIEM tool with strong background in security incident response and system operations
  • Solid process Security Incident Process knowledge to help guide Tier 1
  • Good knowledge in malware analysis and the ability to conduct detailed analysis of various security related events like Phishing events, Spoofing events, DoS-DDoS events, SQL Injections events, Ransomware etc.
  • The individual must also have a good awareness of current and developing security threats and technologies
  • Excellent Problem Solving and Critical Thinking Skills
  • Strong proficiency in written and spoken English
  • Strong interpersonal skills and a good team player
  • Prior professional services experience in 24x7 SOC operations is a must

Additional information

  • Primary responsibilities of this role is acting as a Shift Lead and is accountable for This role may also requires being available on call during weekends and off hours
  • Successfully owning and running a respective shift including guiding mentoring Tier 1 team on the floor, updating shift tracker per shift and ensuring shift transfer is done timely and call out outstanding work each shift
  • Quality management of tickets
  • Queue management
  • Escalation management
  • Problem management including false positive fine tuning
  • Training, Coaching and mentoring Tier 1 teams
  • Requires some amount of Threat analysis and Threat hunting for escalated security incidents
  • Also includes creating, publishing, and communicating dashboards that will be monitored by the Security Operations Center
  • Develop custom content for the SIEM platform
  • New Content creation or Use case creation and or fine tuning
  • Knowledge Based Management ensuring Tier 1 is resolving issues effectively

Minimum Qualifications Bachelor's degree and 3+ years IT-relevant work experience OR 5+ years IT-relevant work experience without a bachelors degree.