SOC Tier 2 - Qualcomm - Hyderabad, IN
Job Overview
- This role will be responsible for supporting 24x7 operations thus requires working night / weekend shifts on a rotational basis to support the business requirements of the organization
- 4 to 8 experience working in a SIEM tool with strong background in security incident response and system operations
- Solid process Security Incident Process knowledge to help guide Tier 1
- Good knowledge in malware analysis and the ability to conduct detailed analysis of various security related events like Phishing events, Spoofing events, DoS-DDoS events, SQL Injections events, Ransomware etc.
- The individual must also have a good awareness of current and developing security threats and technologies
- Excellent Problem Solving and Critical Thinking Skills
- Strong proficiency in written and spoken English
- Strong interpersonal skills and a good team player
- Prior professional services experience in 24x7 SOC operations is a must
Additional information
- Primary responsibilities of this role is acting as a Shift Lead and is accountable for This role may also requires being available on call during weekends and off hours
- Successfully owning and running a respective shift including guiding mentoring Tier 1 team on the floor, updating shift tracker per shift and ensuring shift transfer is done timely and call out outstanding work each shift
- Quality management of tickets
- Queue management
- Escalation management
- Problem management including false positive fine tuning
- Training, Coaching and mentoring Tier 1 teams
- Requires some amount of Threat analysis and Threat hunting for escalated security incidents
- Also includes creating, publishing, and communicating dashboards that will be monitored by the Security Operations Center
- Develop custom content for the SIEM platform
- New Content creation or Use case creation and or fine tuning
- Knowledge Based Management ensuring Tier 1 is resolving issues effectively
Minimum Qualifications Bachelor's degree and 3+ years IT-relevant work experience OR 5+ years IT-relevant work experience without a bachelors degree.
