• This role will be responsible for supporting 24x7 operations thus requires working night / weekend shifts on a rotational basis to support the business requirements of the organization
• 4 to 8 experience working in a SIEM tool with strong background in security incident response and system operations
• Solid process Security Incident Process knowledge to help guide Tier 1
• Good knowledge in malware analysis and the ability to conduct detailed analysis of various security related events like Phishing events, Spoofing events, DoS-DDoS events, SQL Injections events, Ransomware etc.
• The individual must also have a good awareness of current and developing security threats and technologies
• Excellent Problem Solving and Critical Thinking Skills
• Strong proficiency in written and spoken English
• Strong interpersonal skills and a good team player
• Prior professional services experience in 24x7 SOC operations is a must

Additional information

• Primary responsibilities of this role is acting as a Shift Lead and is accountable for This role may also requires being available on call during weekends and off hours
• Successfully owning and running a respective shift including guiding mentoring Tier 1 team on the floor, updating shift tracker per shift and ensuring shift transfer is done timely and call out outstanding work each shift
• Quality management of tickets
• Queue management
• Escalation management
• Problem management including false positive fine tuning
• Training, Coaching and mentoring Tier 1 teams
• Requires some amount of Threat analysis and Threat hunting for escalated security incidents
• Also includes creating, publishing, and communicating dashboards that will be monitored by the Security Operations Center
• Develop custom content for the SIEM platform
• New Content creation or Use case creation and or fine tuning
• Knowledge Based Management ensuring Tier 1 is resolving issues effectively

Minimum Qualifications Bachelor's degree and 3+ years IT-relevant work experience OR 5+ years IT-relevant work experience without a bachelors degree.